Terms of Enterprise Service

These terms govern the use of the THINT website and related materials. By accessing this site, you agree to the following conditions.

I. Purpose: CX Governance & Actionable Insights

Thint Sense is a Governance Platform designed to transform fragmented customer feedback into centralized, board-ready intelligence. Our service is provided to enable proactive brand management and operational excellence.

II. "Human-in-the-Loop" Operational Safety

To ensure brand integrity, Thint Sense mandates a Human-Authorized Response (HAR) protocol.

While our AI drafts high-context responses to customer feedback across Google, Meta, and other channels, the final "Publish" action remains an intentional human decision.

Thint Research acts as a tool-provider; the Enterprise user remains the "Author of Record" for all outgoing communications.

III. Platform Stability & API Integrity

Thint Sense maintains "Elite Developer" status with major API providers. However, as a governance layer, we operate within the terms of:

Users are subject to the YouTube Terms of Service and the general Google Terms of Service.
Management of verified business locations is governed by the Google Business Profile Additional Terms of Service.
Reviews and content from TripAdvisor are subject to the TripAdvisor API Master Terms.
Authorized interactions on Meta platforms are subject to the Meta Platform Terms.

We provide automated "Alert & Recovery" protocols if a third-party API undergoes a technical shift, ensuring your CX monitoring remains resilient.

IV. Ethical Use & Anti-Surveillance

Enterprise users agree to use Thint Sense for Customer Experience Improvement only. The platform may not be used for individual surveillance, unauthorized competitive "scraping" outside of API quotas, or any activity that violates the Community Standards of our integrated partners.

Governing Law

These terms are governed by applicable laws of the operating jurisdiction.