Thint Sense Master Subscription Agreement

This Master Subscription Agreement ("Agreement") governs the enterprise use of the Thint Sense Experience Intelligence Platform ("Platform") provided by Thint Research Private Limited ("THINT", "we", "us", or "our") to the entity executing an Order Form ("Customer", "you").

1. Provision of the Service

1.1 License: Subject to the terms of this Agreement and payment of applicable fees, THINT grants Customer a non-exclusive, non-transferable, worldwide right to access and use the Platform for internal business purposes during the Subscription Term.

1.2 Multi-Tenant Environment: The Platform is provided as a multi-tenant SaaS solution. THINT utilizes rigorous application-level controls to ensure logical separation and isolation of Customer Data.

1.3 Capability and Hierarchy Management: THINT provisions organizational hierarchies, roles, and capability assignments based on Customer's authorized onboarding instructions. Customer remains exclusively responsible for identifying authorized users, approving requested access, and requesting changes. THINT preserves the flexibility for future self-service administration. THINT bears no liability for data exposure resulting from access granted in accordance with Customer's instructions.

2. Data Ownership and Rights

2.1 Customer Data: Customer retains all right, title, and interest in and to all raw data, survey responses, reviews, uploaded content, and platform configuration data submitted by Customer or its users ("Customer Data").

2.2 License to THINT: Customer grants THINT a limited, worldwide license to host, process, and display Customer Data strictly to provide the Service.

2.3 Aggregated Intelligence Grant: Notwithstanding Section 2.1, Customer grants THINT a perpetual, irrevocable, royalty-free license to generate Anonymized and Aggregated Derivatives from Customer Data. Data is considered 'Anonymized' only when it is irreversibly transformed such that neither the Customer nor any individual can be identified. THINT retains exclusive ownership of all Anonymized and Aggregated Derivatives and may utilize them to continuously develop, train, and optimize proprietary machine learning models, predictive analytics, topic extraction algorithms, and industry benchmarking systems.

3. THINT Intellectual Property

3.1 Platform Ownership: THINT retains all rights, title, and interest in the Platform, including all underlying software, interfaces, architectures, and documentation.

3.2 Proprietary Intelligence: THINT employs proprietary taxonomies, semantic embeddings, heuristics, and scoring models to generate Experience Intelligence Output (e.g., sentiment scores, canonical themes, predictive routing). Customer owns the specific Output generated for their organization; however, THINT retains exclusive, perpetual ownership over the underlying mathematical models, embeddings, algorithms, and the generalized statistical metadata generated by the Platform. Customer may not reverse-engineer, export, or replicate these proprietary models.

4. Third-Party Platform Integrations

4.1 API Conduit: The Platform allows Customer to integrate with authorized third-party APIs (e.g., Google, Meta). Customer acknowledges that THINT acts strictly as an authorized API conduit for fetching and processing this public third-party data.

4.2 Developer Policy Compliance: THINT's processing, retention, and display of third-party data is strictly governed by the applicable third-party platform terms and developer policies. THINT will automatically execute data deletion requests mandated by third-party webhooks without liability to Customer. Customer agrees not to utilize the Platform to circumvent any third-party API restrictions.

4.3 Disclaimers: Third-party integrations are provided "AS-IS." THINT disclaims all liability for data loss, service degradation, or API deprecation caused by third-party platform changes.

5. Security and Data Protection

5.1 Data Processing Addendum: The processing of any Personal Data under this Agreement is governed by our Data Processing Addendum (DPA), which is designed to support compliance with GDPR, the DPDP Act, and other applicable privacy frameworks.

5.2 Safeguards: THINT will maintain commercially reasonable administrative, physical, and technical safeguards, including industry-standard encryption, to protect Customer Data.

6. Term and Termination

6.1 Term: This Agreement commences on the Effective Date and continues for the duration of the Subscription Term defined in the applicable Order Form.

6.2 Effect of Termination: Upon termination, Customer's access to the Platform will cease. Upon written request, THINT will delete raw Customer Data within thirty (30) days, except where legally required to retain it. THINT is not obligated to delete Anonymized and Aggregated Derivatives or Proprietary Intelligence Metadata generated prior to termination.

7. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL EITHER PARTY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES. THINT'S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT SHALL NOT EXCEED THE TOTAL AMOUNTS PAID BY CUSTOMER IN THE TWELVE (12) MONTHS PRECEDING THE INCIDENT GIVING RISE TO THE LIABILITY.